Services & Support

Training Services

Terms & Conditions

General
Rockwell Automation reserves the right to change course schedules, discontinue courses, modify course content, limit class size, and cancel courses.

Enrolments/Bookings

Standard Public Enrolment Courses
Enrolment can be made by forwarding the training application form with payment to your local Authorised Rockwell Automation Distributor or local Rockwell Automation Sales/Support Office.

Enrolments will be confirmed in writing prior to the course commencement date only after receipt of a completed training application form and payment. Payment is accepted in the form of a valid purchase order from approved Corporate Accounts, credit cards or cheque.

Course fees are payable in advance and cover the cost of tuition, course materials, equipment and lunch/refreshments. Course fees are shown in New Zealand dollars excluding GST and are subject to change without notice.

Customer Specific / On-site Training
Details of course content and administrative arrangements need to be agreed before a booking can be finalised. Rockwell Automation reserves the right to make all the administrative arrangements for the instructor’s travel/accommodation and transport of equipment required for the course.
Bookings are subject to:

• Availability of Rockwell Automation resources – instructor and equipment
• Provision of at least six weeks in advance so that resources and preparations can be made
• Receipt of payment or purchase order from approved corporate accounts

Venues and accommodation must meet minimum standards as defined by Rockwell Automation:

• Quiet and secure training environment
• 12 x 12 metres
• Tables and chairs
• Whiteboard and projection screen

Pricing
Course fees are payable in advance and cover the cost of tuition, instructional manuals, course materials, the use of equipment and the cost of lunches/refreshments. All course fees are exclusive of GST. Prices are shown in New Zealand dollars and are subject to change without notice.

Refund and Cancellation Policy

Requests for cancellations and transfers must be received in writing and acknowledged by Rockwell Automation. The conditions for refund of training fees are as follows:

Standard Public Enrolment Courses

• Full refund of course fees will be given for cancellations received up to five (5) working days prior to course commencement.
• The full course fee will be charged for cancellations received within five (5) working days prior to course commencement.
• Suitably qualified replacements are welcome provided they register prior to commencement of the first day of the course.
• Customers will receive a full refund of fees paid in advance should Rockwell Automation default.

Customer Specific / On-site Training
For cancellation or postponement of either on-site or customised courses Rockwell Automation must receive in writing at least ten-business days notice, otherwise 50% of quoted course fee will be invoiced.

Assessments
In the event that a student does not pass the competency assessment Rockwell Automation cannot provide a refund. Fees cover the cost of conducting the assessment and are therefore non-refundable.

Course Documentation
Published course descriptions are for general reference only. Course documentation and printed material provided in Rockwell Automation training courses is copyrighted and may not be reproduced without prior written consent. No audio or visual recording of Rockwell Automation's training courses, or of Rockwell Automation personnel teaching such courses, may be taken or reproduced electronically without prior written consent.