Services & Support

Onsite Support Services

Field Service

1) Non-contract emergency and scheduled services

Day or night, Rockwell Automation field support engineers across the globe are available for dispatch on an as needed basis to help troubleshoot and resolve unplanned downtime events or problems affecting critical operations. These services are billed on a time and material basis.

These services include:

• Factory-certified engineers dispatched to your site
• Start-up and application assistance
• Special projects
• Peak workloads
• Production Problem resolution
• Technical Support during maintenance activity
• Emergency breakdown 24x7x365 support
• Skills matched to your application or problem
  

2) Rockwell Automation Support Agreement (RASA)

Helping you reduce breakdowns, maintain or improve production levels, speed product changeovers, and extend equipment service life are the investment foundations of Rockwell Automation Support Agreements (RASAs). As an industry leader in the design, manufacture and application of automation technologies, Rockwell Automation provides the support you need to keep labour and equipment costs low – and productivity rates high – leading to better bottom-line results.

Each Support Agreement is focused on:

• Reducing downtime costs
• Extending equipment service life
• Increasing product quality
• Improving customer satisfaction
  

To help you reach these goals, your Rockwell Automation Field Support Engineer can help you by providing:

Equipment evaluations and recommendations for continuous improvement:

• Regularly scheduled inspections and equipment maintenance
• Infrared thermography, vibration and current analyses, laser alignment, and harmonics analyses
• Training for your operators and maintenance personnel
• Spare parts surveys and recommendations
• Asset management