Services & Support

Phone Support

Entek E-Safe

When you have a question about the Entek products that you are using to ensure the reliability of your equipment you need easy access to knowledgeable, caring and friendly assistance to answer your questions or solve your problems and put you back on track towards accomplishing your reliability goals. When you have a valid E-Safe or Warranty agreement, our Technical Support staff is ready to respond to your inquiries by telephone, e-mail or fax. Our trained, professional support staff are committed to maximising customer satisfaction by:

• Providing accessible, timely service and support solutions;
• Assisting you in the optimal use of Entek products to maximize your return on investment;
• Representing your needs within Entek.
  

Features And Benefits

For customers with a valid E-Safe or Warranty Agreement on Entek software or hardware our Customer Support Centre offers the following:

• Telephone support 8am - 5pm local time, Monday through Friday, excluding holidays
• Fax and e-mail support with 24 hour guaranteed response time during week; next business day on weekends
• Commitment to giving you the correct answer and solving your problem in a timely manner
• In-depth product knowledge to not only answer your question or solve your problem, but help optimise your use of Entek products
• Installation and Update assistance with new version updates
• Database troubleshooting and repair services if necessary via the telephone
• Bug verification and logging for correction in future version updates
• Suggestion logging for enhancements in future version updates
• Database Translations if you are converting from another software product to the latest product
• Assignment of a Return Material Authorisation (RMA) number for when you need to return product for servicing
• Enhancement and Maintenance Updates
• A diverse support staff with expertise in customer service, product operation, operating systems, database servers, PCs, product application and optimisation